Email: [email protected] - Whatsapp: +39 370 3156168
  • Italiano
  • English
    • Home
    • Terms and Conditions of Use

Terms and Conditions of Use

The offer and sale of products on our website (““) are governed by these General Conditions of Sale. The products purchased on are sold directly by MaestraSpisni di Stefania Canalicchio SPISNI, with registered office in Italy, Via Gramsci, 2 – 40121 Bologna (BO), Registr. Reg. Imp. 000000000000000000000, Tax Code 0000000000000 and VAT no. 000000000000000.

Remember that you can always contact us by e-mail ([email protected]).
For any other legal information, consult the sections: Cookies, Privacy and Withdrawal.

The sales methods currently envisaged for the purchases of the products in the catalog are as follows:
– Worldwide shipping: Check the cost details in your cart or in the Shipping section.
– Billing conditions: For companies that need an invoice, a request must be sent by email to [email protected] indicating the company name, p.i. , pec and SDI.


The conditions set out in the introduction are an integral and essential part of this contract.
All contracts will be concluded directly through access by the consumer customer to the website corresponding to the address, where the customer can, in fact, conclude the contract for the purchase of the desired product by carefully following the instructions. and the procedures envisaged.
These general conditions of sale must be examined “online” by the customer, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.
Pursuant to Article 66 bis of Legislative Decree 206/2005, the jurisdiction will be that of the consumer’s residence or domicile if located in Italian territory.


The sales prices indicated on the website it are always expressed in € uro and inclusive of VAT.
For EU companies and non-EU subjects, the price indicated is to be considered net.
All prices do not include shipping costs or any additional costs.
The total cost of shipping will be made known to the customer before confirming the purchase.
The purchase contract is concluded through the exact compilation and the consent to the purchase expressed through the adhesion given “on line”.
The customer can pay for the ordered goods using the payment methods indicated “online” at the time of purchase.


The company MaestraSpisni, owner of the site, will deliver to customers, at the address indicated in the order, the products selected and ordered, in the manner provided for in the previous article, by couriers. 2.2
The risk of damage and perishing of the goods is always borne by MaestraSpisni during shipment and transport, and is transferred to the consumer only when the latter – or a third party designated by him and different from the carrier – materially enters possession of the assets.
The only exception, established by art. 63 of Legislative Decree 206/2005, it is the case in which the carrier has been chosen by the consumer outside of those proposed by MaestraSpisni in this hypothesis, the risk is transferred to the consumer already at the moment of delivery of the goods to the carrier.
Shipping costs, unless otherwise indicated, are always considered excluded and will be borne by the Buyer. In any case, the prices do not include customs duties, duties, taxes or fees for export e similar.
All products will be shipped in such a way as to protect the product during transport. In the event that for some reason the package received is visibly damaged, we suggest you accept it with reserve, reporting it to the courier. In the event that the product is damaged inside, it will be necessary to notify this by email to [email protected] within 48 hours. (see the Withdrawal section).
Estimated delivery times are 1/3 working days.
MaestraSpisni may not process the purchase order in the event of unavailability of the products. In these cases, we will send timely communication by e-mail specifying the reasons why it was not possible to conclude the contract. If the products presented on are no longer available or on sale at the time of the conclusion of the order, the sums paid for these items will be immediately refunded.


MaestraSpisni assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out the contract.
MaestraSpisni is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. In fact, at no time during the purchase procedure, MaestraSpisni is able to know the buyer’s credit card number which, via a secure connection, is transmitted directly to the banking service manager.


It is strictly forbidden for the purchaser to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications.
The Customer indemnifies MaestraSpisni from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, since the Customer himself is solely responsible for the correct insertion.


The customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.
Check the conditions in the Withdrawal section


In addition to the MaestraSpisni guarantee, as indicated on the packaging of each product, there is a legal guarantee of conformity equal to 24 months from delivery of the product, as required by the Consumer Code in Articles 128 -135.


The payment of the price of the products and the relative shipping costs can be paid in the manner indicated in the order form.
In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to Paypal or other banks, which provide the relative remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns, following the exercise of the right of withdrawal.
In case of payment with Paypal, all financial information will be managed by Paypal servers in a secure manner. In any case, such financial data will never be managed by our site or stored on any database as the entire payment procedure will be managed by paypal itself with SSL security protocols.


The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on .


This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the Parties and concerning the subject of this contract.

Do you need information?

For any information about product, shipping and payment you can use the form below or our direct contacts: [email protected]. If you prefer you can write on Whatsapp +39 370 3156168. We will reply as soon as possible.

    I declare that I have read the privacy policy and consent to the processing of data - Read PRIVACY POLICY